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CONDITIONS OF SALE AND RETURNS

All purchases made in Artesanías Pérez and Pérez are subject to the following sales conditions:

1. PRICES

The prices of our products are expressed in euros and include VAT. The cost of transportation will be included during the purchase process.

To see the prices in the Canary Islands without VAT, you have to register with the Canary Islands address and once the registration is complete, the prices without VAT of the products will appear.


2. SHIPMENTS AND DISTRIBUTION ZONES

Spain and Portugal

The transport of orders is carried out by companies not related to Artesanías Pérez y Pérez, so, as a general rule, the PREPARATION TIME for shipments made in Spain is 24 to 72 hours.

Once we notify you by email that the product has been sent, the SHIPPING TIME is 24 to 48 hours on most products.

If your order is urgent, please contact us and we will agree on the delivery date so that you have it as soon as possible In the case of a large volume of orders, contact us to agree on a delivery date.


For shipments to the Balearic Islands, the PREPARATION TIME for shipments made is 24 to 72 hours.

Once we notify you by email that the product has been sent, the SHIPPING TIME is 4 to 6 days depending on the island that the order is delivered.

FOR PORTUGAL, the PREPARATION TIME for shipments made in Portugal is 24 to 72 hours.

Once we notify you by email that the product has been sent, the SHIPPING TIME is 4 to 6 days on most products.

REST OF EUROPEAN UNION COUNTRIES WHERE WE SHIP

We ship to the following countries: France, Italy, Germany, Austria, Netherlands, Luxembourg, Denmark, Belgium, United Kingdom, Poland, Czech Republic. For shipments to countries other than these, contact us.

PREPARATION TIME for shipments made in the EU is 24 to 72 hours.

Once we notify you by email that the product has been sent, the SHIPPING TIME is 4 to 7 days depending on the country that the order is delivered.Once we send the order, we send the tracking number of your order to your mail electronic so you can see where your package is going at all times.

Once we send the order, we send the tracking number of your order to your email so you can see at all times where your package is going.

If you are interested in receiving your order in another area you can contact us directly to check the availability and the applicable rate.
It is important to keep your personal information up-to-date, provided there is a change. Otherwise, delays or losses may occur in your orders, of which Artesanías Pérez y Pérez will not be held responsible.

3. SHIPPING FEES

SPAIN

For shipments in the Spain the shipping costs are of 6'99 Euros up to 100 Euros of purchase. From 100 Euros of purchase the shipments are free.


For shipments to Balearic Islands are:

MALLORCA:                               REST OF BALEARIC ISLANDS

Products from 0-10 €: 8€                             12€

Products from 10,01-30€:12€                       17€

Products from 30,01-50€: 12€                      17€

Products from 50,01-75€: 15€                      20€

Products from 75,01-100€: 15€                    20€

Products from 100,01-150€: 20€                   25€

Products from 150,01-200€: 20€                   25€

Products from 200,01-250€:30€                    35€

Products from 250,01-300€: 40€                    45€

Products from 300,01-350€: 50€                    55€

Products from 350,01-500€: 60€                    65€



PORTUGAL:

Products from 0-10 €: 7€                           

Products from 10,01-30€:9€

Products from 30,01-50€: 9€

Products from 50,01-75€: 12€

Products from 75,01-100€: 12€        

Products from 100,01-150€: 16€                   

Products from 150,01-200€: 16€   

Products from 200,01-250€:20€      

Products from 250,01-300€: 25€                    

Products from 300,01-350€: 35€

Products from 350,01-500€: 50€

REST OF COUNTRIES OF THE EUROPEAN UNION WHERE WE SEND

For shipments to the countries of the European Union where we send the cost of transport depends on the area of ​​purchase and the volume of the order to see the cost of transport please register and add products to the shopping cart and will appear the cost of transportation directly. To make the most of the transport, if you add more products, the most economical transportation will come in relation to the cost of transport. MORE PRODUCTS = LOWER SHIPPING COST.

To purchase CUSTOM products, orders for companies with GREAT order VOLUME or with SPECIAL CONDITIONS, in that case CONSULT US BY TELEPHONE, CONTACT FORM, EMAIL OR WHATSAPP the applicable expenses.

4. SPECIAL SHIPPING CONDITIONS

It is possible to request the delivery of the purchase in a different address from the one that appears to your client file.It must indicate in observations during the purchase process.

5. CHANGES AND RETURNS

If the order received is not satisfactory, you have, from the date of receipt, seven days to return it, as long as the product has not been used or damaged and returned with all its original packaging and labels.
Neither can change or return special orders, orders or products made to measure such as: Blinds, mats, skirting boards, custom plates ...
Products in Outlet, Liquidation or Offer are acquired with the condition that they can not be returned or exchanged
The exchange and / or return costs are borne by the customer, except in the case of defective or incorrect products. It is necessary that we communicate previously by email the reasons that cause the change and / or return.

The return of the product will be done Artesanías Pérez y Pérez, never the client.
Once the returned product is received, we will verify that it is in good condition, has not been used or damaged and returned with all its original packaging and labels, and we will proceed to make the change or refund the corresponding amount depending on what you have requested In writing at the time of requesting the change or return.
If the transport company delivers the package of your order with surface defects in the packaging you have to state on the delivery note, and given the case that the package arrived broken or in poor condition, it is imperative, first, Do not accept delivery by stating the reason on the delivery note and, second, you need to notify us within 24 hours; If it is not done in this way it is not possible to process any claim.

The products can differ a bit with the photographs that appear on the web in shape and color / tone since it is a natural material and everything is manufactured by hand, so if you change a little shape or color, no returns will be accepted in this case.As long as it is reasonable.

6. SECURITY IN PAYMENT

Artesanías Pérez y Pérez guarantees the highest security and confidentiality when you buy in our virtual store. The data regarding your credit card are encrypted using the SSL security protocol and transmitted directly to the corresponding bank, which accepts or rejects the payment. In this way, the information transmitted by the network enjoys total security.

7. GUARANTEE

In accordance with Law 23/2003, of July 10, guarantees on the sale of consumer goods, all products purchased in Artesanías Pérez y Pérez have a 2 year warranty (*) and will entitle you to one of the following options :

The exchange for an equal or similar product
the repair
Repayment of the amount paid

(*) This warranty is only applicable in case of manufacturing defects or product failure and, in no case, are applicable in case of damage caused by misuse or normal wear of the product.